Privacy Policy

LAST UPDATED: APRIL 2026  ·  SOLAR SURVEYS LTD  ·  REGISTERED IN SCOTLAND

1. Who We Are

Solar Surveys Ltd ("we", "us", "our") is a structural engineering firm registered in Scotland, providing pre-construction surveys and structural reports for commercial solar PV installations across the UK and Europe.

We are the data controller for personal information collected through this website and in connection with our services. Our registered address is Glasgow, G53 5RR. You can contact our data controller at contact@solarsurveys.co.uk.

2. What Personal Data We Collect

We collect personal data only when you voluntarily provide it to us. This includes:

• Name and job title when you submit a contact or enquiry form
• Email address and telephone number for communication purposes
• Company name and address when commissioning a survey or report
• Site address and project details provided as part of a service instruction
• IP address and browser data collected automatically when you visit our website

We do not collect sensitive personal data, financial account information, or data from individuals under the age of 18.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries and quote requests submitted via our contact form
• To deliver commissioned structural surveys, drone assessments, Desktop Structural Roof Loading Reports and related services
• To issue invoices and manage project administration
• To send service-related communications relevant to an active instruction
• To improve the performance and content of our website

We will not use your data to send unsolicited marketing communications without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance: where processing is necessary to deliver a service you have commissioned
• Legitimate interests: where processing is necessary for our business operations and does not override your rights
• Consent: where you have explicitly agreed to receive communications from us
• Legal obligation: where we are required to retain records for regulatory or tax purposes

5. Data Sharing

We do not sell, rent or trade your personal data. We may share data with trusted third parties only where necessary:

• Subcontracted engineers attending site visits as part of a service instruction
• Cloud storage and document management services used internally
• Accounting software for invoice and payment processing

All third parties are required to handle your data securely and in accordance with applicable data protection law. We do not transfer personal data outside the UK or EEA without appropriate safeguards in place.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes set out in this policy:

• Enquiry and contact data is retained for up to 12 months if no instruction follows
• Project and client data is retained for 7 years following completion, in accordance with professional indemnity obligations and HMRC requirements
• Website analytics data is retained in anonymised form indefinitely

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, where no legal obligation requires us to retain it
• Object to processing based on legitimate interests
• Request restriction of processing in certain circumstances
• Data portability: receive your data in a structured, machine-readable format
• Withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at contact@solarsurveys.co.uk. We will respond within 30 days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies and Analytics

Our website uses cookies to support basic site functionality and performance analysis. On your first visit you are asked to accept or reject analytics cookies. Analytics scripts only load if you accept; if you reject, no analytics tracking takes place on this device. Your choice is remembered in your browser and can be changed at any time via the cookie banner reopen link on our Cookie Policy page.

When you accept, we load two analytics services:

• Google Analytics 4 (provided by Google LLC) measures aggregate site usage. IP addresses are anonymised before storage. Google's privacy policy: policies.google.com/privacy.
• Microsoft Clarity (provided by Microsoft Corporation) records anonymised session behaviour including mouse movement, clicks and scroll depth, so we can improve page layout and copy. Clarity does not record form input contents. Microsoft's privacy statement: privacy.microsoft.com/privacystatement.

Both services may transfer data outside the UK, including to the United States, under the UK-US Data Bridge or Standard Contractual Clauses. You have the right to withdraw consent at any time by selecting Reject in the cookie banner.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to personal data is restricted to staff who require it to perform their duties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website following any update constitutes your acceptance of the revised policy.